Service Level Agreement

Systemax-IT can help SLA Monitoring by monitoring the availability and performance of your mission critical business applications and ensure you derive higher business value through better management of IT and IT processes. The out-of-the-box support for monitoring a heterogeneous infrastructure can empower you and your customers to focus on functionality that is core to your business and in the mean time also provide you with invaluable insight into IT to ensure end users of your mission critical applications are happy.

Systemax-IT provides out-of-the-box support for monitoring various applications, databases, websites, web applications,mail servers, and other corporate IT Services.

To ensure high availability of mission critical business applications, businesses are embracing a structured approach with Information Technology Infrastructure Library (ITIL) processes. Systemax-IT extends support for ITIL service delivery processes and best practices, helps meet service level agreements (SLAs) for business applications and provides out-of-the-box performance reports for use in capacity planning and effective IT resource utilization. Benefits of SLA Management includes:

• Holistic view of your business applications
• SLA Management gives you better visibility on whether you are meeting the needs of your customers
• Support for industry best practices
• Standards based approach to managing IT resources
• Improved employee productivity
• Agentless Monitoring ensures low maintenance cost
• Lower TCO and High ROI

"Our goal is to have customer service that is not just the best but legendary."

Adeel Firdous Sales & Marketing Manager